Salesforce Services

Why choose Spark

Speed

Spark Advisory executes at a blistering pace starting with evaluating and predicting client requirements to putting an execution team together to implement Salesforce solutions helping customers achieve speed to the business outcome!

Fit

Not all Salesforce solutions may fit the customer business requirement. So, Spark, in an unbiased way, advocates for what helps our client’s business model and growth the best. Spark aligns client’s industry KPIs to the Salesforce modules that meet the criteria to excel – not the other way around.

Results

Spark gets that our clients implement Salesforce for tangible results: a quicker time to close, higher CSAT, increased traction amongst end-users, and many more. We have repeatedly demonstrated our value through impact: 15-30% cost reduction, 10-15% increase in NPS, 50-70% decrease in time to market, and 8-12% revenue uptick!

Open Data, APIs, & Data Marketplaces

We transform data into actionable insights that empower business leaders to make more effective decisions. Now you’ll finally know what to do with all that data.

Salesforce implementation process

Salesforce consulting

Whether you’re implementing Salesforce CRM for the first time or looking to improve your CRM user experience - we’re here to help in every step of the journey you may be. Our team of experts will analyze your company’s requirements thoroughly and help you define a roadmap to success.

Customization

Salesforce customization refers to custom development and coding to add robust features to your CRM platform. These features can be integrated with your business to have a scalable impact.

Integration

We seamlessly integrate Salesforce CRM with other platforms and software such as eCommerce platforms, ERP, and document management systems. Bring your teams together and overcome siloed departments. Ensure your customer data is always accurate, precise, and up to date.

Migration to Salesforce

Data migration is a daunting process that requires the proper knowledge and tools to facilitate a smooth and secure transition. Our team will make this entire process easy, quick, and seamless - as well as ensuring that your data are secure, accessible, and accurate.

User adoption

When implementing new technologies, there can be some initial resistance around them. That’s why at Spark, we recognize the importance of preparing and assisting your teams by increasing user adoption and providing user training to enhance your employee experience and maximize your Salesforce investment.

Post-launch support & maintenance

We offer post-launch support and maintenance services to fine-tune features as needed, check-in for areas of improvement, and make sure the project meets the defined objectives.

Salesforce products

Sales Cloud

Data transfers between different teams can be tricky: as information often arrives incomplete, inaccurate, or too late. In addition, the sales reps need to share updates manually constantly. As a result, each deal can be very time-consuming and leave them with little time to focus on what’s important: closing deals.

Sales Cloud can help alleviate their burden: empowering sales teams to effectively manage the sales cycle, automate routine tasks, and gain valuable customer insights that will allow them to maximize their opportunities

Service Cloud

Customer service is crucial to customer engagement and satisfaction: according to recent surveys.

• A customer is x4 more likely to buy from a competitor if the problem is service-related rather than price or product-related
• 70% of buying experiences are based on how the customer feels they are being treated

They want to be heard and expect quick answers. Salesforce Service Cloud allows your team to address your customers' issues without wasting time to recover information scattered across multiple systems because everything you need is consolidated into a single view platform.

Marketing Cloud

In this digital era, to rise above the competition, it’s vital to create customized customer journeys and maximize customer engagement. Salesforce Marketing Cloud helps you enhance your customer experience and create compelling marketing campaigns by providing the right tools and giving you deeper insights into your customers' past actions and buying patterns.

Commerce Cloud

This cloud-based commerce solution enables brands to create smart, seamless shopping experiences across all channels: mobile, social, web, and store. This will create a more customer-centric business model where customers gain freedom and flexibility, resulting in an unprecedented experience that will ultimately lead to increased conversions and brand loyalty.

CPQ

Pricing can be a significant source of frustration for sales teams. Most businesses that do not use CPQ software have a sales process that is slowed by the amount of time it takes to deliver accurate quotes. As per surveys, sales reps spend only 34% of their time selling - a portion of a sales team's non-selling time is spent generating quotes, proposals, and obtaining approvals. With CPQ, quotes are automatically processed - saving time, minimizing human errors, and boosting sales staff productivity and efficiency.

Revenue Cloud

Give customers a better buying experience and develop stronger customer relationships. Make purchasing faster, easier, and more intelligent. Create more ways to grow with less hassle and take new innovations to market faster with subscription and consumption pricing. Create scalable processes with automation, ERP integration, and real-time analytics with a goal to optimize revenue generation.